Last updated: 3 October 2026
These Terms and Conditions govern use of the Tunnel Engineering consultancy website at tunnel.engineering. They explain the permitted use of website material, how enquiries are handled and the distinction between general website information and commissioned engineering services.
The website is operated by Tunnel Engineering Limited, a company registered in England and Wales under company number 13475177. Our registered office is 220 Vale Road, Tonbridge, Kent, TN9 1SP, United Kingdom. Contact us at welcome@tunnel.engineering or on 01732 445780.
By using the website, you agree to these terms. If you do not agree, please stop using it. You may save a copy for reference. Our Privacy Policy explains how we handle personal information, and our cookie information explains the use of cookies and similar technologies.
We may update these website terms by publishing a revised version and update date. Changes apply to future website use and do not retrospectively amend an existing consultancy appointment or remove accrued rights.
Website pages, insights, case studies, illustrations and downloads provide general information about our capabilities and experience. They are not project-specific engineering advice, an inspection, a design, a certificate, an approval or an assessment of the safety or suitability of any structure or construction method.
Do not use this material as the basis for construction, operation, repair, maintenance or a safety-critical decision without obtaining appropriate professional advice for the particular circumstances. Technical requirements depend on matters including site conditions, available records, applicable standards, scope and intended use.
We take reasonable care in preparing website content but do not promise that every item is complete, current or suitable for your purpose. Published dates matter: standards, guidance and conditions can change. Project examples describe the stated role and scope; they do not guarantee the same outcome for another project or imply responsibility for every aspect of the works.
Sending an enquiry, uploading a document, receiving an automated acknowledgement or discussing a potential project does not by itself appoint us, require us to start work or confirm that we have accepted responsibility for your project.
A consultancy appointment is formed through the applicable agreed quotation, acceptance process and contract. Scope, fees, programme, deliverables, reliance, intellectual property, confidentiality and liability for that commission are governed by those agreed terms. These website terms do not replace or vary them; if there is a conflict about the commission, the agreed appointment terms take precedence.
Any response time shown on the website is an indicative target unless expressly agreed otherwise. The website is not an emergency reporting or monitoring service. If there is an immediate safety concern, contact the responsible asset owner or operator and the appropriate emergency service rather than relying on an online enquiry.
Please provide accurate and relevant information and ensure you have authority to share documents, drawings, photographs and information about other people. Do not upload unlawful material, malicious software, unnecessary sensitive personal information or information you are prohibited from disclosing.
You retain your rights in submitted material. You permit us to use and copy it only as reasonably necessary to assess and respond to your enquiry, administer our relationship or carry out an agreed commission, subject to applicable law and agreed confidentiality obligations. This permission does not authorise us to publish your material for marketing.
We will handle enquiry information with reasonable care and in accordance with our Privacy Policy where personal information is involved. If a project requires an NDA, special security controls or a restricted transfer method, agree those arrangements with us before sending the affected material.
Unless stated otherwise, website text, graphics, photographs, designs, logos and downloads belong to us or our licensors. Third-party trademarks and materials remain the property of their respective owners.
You may view the website and download or print reasonable extracts for personal reference or internal business evaluation of our services, retaining copyright and attribution notices. Except where permitted by law or a separate licence, you must obtain permission before republishing, selling, distributing or adapting our material for commercial purposes. You must not misrepresent authorship, remove attribution or suggest an endorsement that has not been given.
Rights to reports, calculations, drawings and other commissioned deliverables are governed by the relevant consultancy appointment, not by this general permission to use website content.
You must not attempt unauthorised access, introduce malicious code, disrupt the website, impersonate another person, submit fraudulent enquiries or use automated tools in a way that damages the service, defeats access controls or unlawfully collects personal information.
We may restrict access where reasonably necessary for maintenance, security, legal compliance or misuse prevention. We do not guarantee uninterrupted availability or that the website will be free from all errors or harmful material. You should maintain appropriate security measures on your own systems. Restrictions on website access do not by themselves terminate a separate consultancy contract.
Links and embedded content are provided for convenience. We do not control independent third-party websites and a link does not imply endorsement. Review their terms and privacy information before using them. Links to TE Training Academy and learning services take you to services governed by their own relevant terms and notices; course sales, student accounts and certificates are not governed by these consultancy website terms.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing removes mandatory consumer rights.
Subject to that protection and to the extent permitted by law, if you use the website in the course of business, we are not liable for loss of profit, revenue, business opportunities, anticipated savings or goodwill, or indirect or consequential loss arising from website use, inability to use it, or reliance on its general content. Any exclusion applies only to the extent it is lawful and reasonable in the circumstances.
You may link to publicly available pages fairly and lawfully, without misleading users about our relationship with you or implying approval or endorsement. Do not frame the website or present our content as your own. We may request removal of a link that infringes rights or misrepresents our business.
These website terms and disputes relating to them are governed by the law of England and Wales. For business users, the courts of England and Wales have exclusive jurisdiction over such disputes, subject to any separately agreed contract applicable to a commission.
If you are a consumer, this does not deprive you of mandatory protections or rights to bring proceedings in courts available to you under applicable law, including where you live. Please contact us first where practicable so that we can try to resolve a concern.
Please send questions about these terms or reports of website errors to welcome@tunnel.engineering. If any part of these terms is found unenforceable, the remaining provisions continue to apply so far as permitted by law. A delay in exercising a right does not by itself waive that right.
