Cookie Policy
Last Updated: 1st September 2025
This Cookie Policy explains how Tunnel Engineering Limited ("we", "us", "our") uses cookies and similar technologies when you visit our website www.tunnel.engineering ("Our Site"). This policy should be read alongside our Privacy Policy and Terms of Service.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser, while session cookies are deleted when you close your browser.
2. How We Use Cookies
We use cookies for several purposes, including:
- Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation.
- Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.
3. Types of Cookies We Use
3.1. Essential Cookies
These cookies are essential for the operation of our website and cannot be disabled. They include:
- Authentication cookies that keep you logged in
- Security cookies that help protect against fraud
- Session cookies that maintain your session while using our site
- Load balancing cookies that help distribute traffic across servers
3.2. Performance and Analytics Cookies
We use these cookies to understand how visitors interact with our website by collecting and reporting information anonymously:
- Google Analytics cookies to track website usage and performance
- Error tracking cookies to identify and fix technical issues
- Page load time monitoring cookies
3.3. Functional Cookies
These cookies enable enhanced functionality and personalisation:
- Language preference cookies
- User interface customisation cookies
- Form auto-fill cookies
- Course progress tracking cookies
3.4. Marketing and Targeting Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness:
- Social media cookies (Facebook, LinkedIn, Twitter)
- Advertising network cookies
- Retargeting cookies
- Email marketing tracking cookies
4. Third-Party Cookies
Some cookies on our site are set by third-party services that appear on our pages. These include:
4.1. Google Analytics
We use Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect information such as:
- Pages visited
- Time spent on pages
- How you reached our site
- Your general location (country/city level)
Google Analytics data is processed in accordance with Google's Privacy Policy.
4.2. Payment Processors
When you make a payment, our payment processors (Stripe, PayPal, Klarna) may set cookies to:
- Process your payment securely
- Remember your payment preferences
- Prevent fraud
4.3. Social Media
Social media platforms may set cookies when you interact with social media features on our site, such as sharing buttons or embedded content.
5. Cookie Duration
Cookies on our site have different lifespans:
- Session Cookies: These are temporary and are deleted when you close your browser
- Persistent Cookies: These remain on your device for a set period or until you delete them
- Third-Party Cookies: These are subject to the privacy policies of the third-party services
6. Managing Your Cookie Preferences
6.1. Browser Settings
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or all at once
- Block cookies from specific websites
- Block third-party cookies
- Set your browser to ask for permission before setting cookies
6.2. Browser-Specific Instructions
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Cookies and stored data
6.3. Mobile Devices
On mobile devices, you can manage cookies through your device's browser settings or through the settings of individual apps.
7. Impact of Disabling Cookies
Please note that if you choose to disable cookies, some features of our website may not function properly:
- You may need to re-enter information each time you visit
- Some pages may not display correctly
- You may not be able to access certain areas of the site
- Course progress may not be saved
- Payment processing may be affected
8. Do Not Track
Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites you visit, indicating that you don't want to be tracked. Currently, there is no standard for how websites should respond to DNT signals. We do not currently respond to DNT signals.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we use cookies.
10. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
- Email: welcome@tunnel.engineering
- Telephone: 01732 445780
- Address: Tunnel Engineering Limited, 220 Vale Road, Tonbridge, Kent, TN9 1SP
For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.