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Terms and Conditions of Sale of Business of Tunnel Engineering Limited

Last Updated 14th February 2026 

Welcome to our website. 

This page (together with our Privacy Policy, Cookie Policy, and Terms of Website Use) sets out information about us and the legal terms and conditions ("Terms") on which we sell our training courses ("Course(s)") as listed on our website ("Our Site") to you. 

These Terms will apply to any contract between us for the sale of a Course to you (a "Contract"). Please read these Terms carefully and make sure you understand them before purchasing any Course from Our Site. By placing an order, you will be asked to confirm your acceptance of these Terms. If you do not agree to these Terms, you will not be able to purchase any Course from Our Site. 

You should print a copy of these Terms or save them electronically for future reference. 

We may amend these Terms from time to time, as set out in clause 5. Each time you wish to purchase a Course, please check these Terms to ensure you understand the terms which will apply at that time. 

These Terms, and any Contract between us, are available only in the English language. 

1. About Us 

1.1 Company Information 

These Terms and Conditions are issued by Tunnel Engineering Ltd, trading as TE Training Academy, a company registered in England and Wales under company number 13475177. Our registered office is at 220 Vale Road, Tonbridge, Kent, TN9 1SP. Our VAT number is GB489655323. We operate the website www.tunnel.engineering. 

1.2 Contacting Us if You Are a Consumer 

You can contact us by email at welcome@tunnel.engineering or by telephone on 01732 445780. If you email us, please include details of your order to help us identify you and your order. 

If we need to contact you or provide notice in writing, we will do so by email to the address you provide in your order. 

1.3 Contacting Us if You Are a Business 

You may contact us by telephone at 01732 445780 or by email at welcome@tunnel.engineering. If you wish to give us formal notice under these Terms, please see clause 18.7. 

1.4 Awarding Organisation Status (NVQs) 

Tunnel Engineering Ltd is an approved centre for the delivery and assessment of NVQ qualifications. Awarding‑organisation approvals may vary by qualification. 

2. Definitions 

In these Terms, the following words and expressions have the meanings set out below: 

  • "Business Customer" – Any person or entity acting for purposes relating to their trade, business, craft, or profession when purchasing a Course. 
  • "Consumer" – Any natural person acting for purposes outside their trade, business, craft, or profession when purchasing a Course. 
  • "Course or Courses" – Any training course, including virtual, remote, in‑house, or classroom‑based courses, offered for sale on Our Site. This includes any materials, e‑books, videos, or other digital or physical content provided as part of the Course. 
  • "Contract" – The legally binding agreement between you and us for the sale and supply of a Course, formed when we send you the acceptance confirmation email. 
  • "Event Outside Our Control" – Any act or event beyond our reasonable control, including, without limitation: pandemics, epidemics, strikes, lock‑outs, industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat thereof, war (declared or not), threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, natural disaster, failure of public or private telecommunications networks, or impossibility of using railways, shipping, aircraft, motor transport, or other means of public or private transport. 
  • "Working Day" – Any day other than a Saturday, Sunday, or public holiday in England. 
  • "Our Site" – www.tunnel.engineering, the website operated by Tunnel Engineering Ltd. 
  • "Acceptance Confirmation" – The email we send to confirm acceptance of your order, which forms the Contract between you and us. 
  • "Digital Resources" – Any e‑books, videos, online materials, or other digital content provided as part of a Course. 
  • "Hard Copy Resources" – Any printed materials, manuals, or other tangible items provided as part of a Course. 
  • "Price" – The amount payable for a Course as set out on Our Site at the time of your order, exclusive of VAT unless otherwise stated. 
  • "VAT" – Value Added Tax charged at the prevailing rate. 
  • "CITB Course" – Any Course delivered under the rules or specifications of the Construction Industry Training Board (CITB). 
  • "Digital Licensing" – The terms under which Digital Resources are licensed to you for personal, non‑commercial use only, and are not sold. 
  • "Awarding Organisation" – the regulated awarding body responsible for issuing the NVQ qualification certificate. 
  • "NVQ Qualification" – a competence based qualification assessed through workplace evidence, assessor meetings, and the Quals Direct eportfolio system 
  • "NVQ Start Date" – the date shown on your confirmation of registration for the NVQ. 
  • "Portfolio", "Assessor", "Internal Quality Assurer (IQA)", "External Quality Assurance (EQA)" – as required by awarding‑organisation assessment rules. 

3. How We Use Your Personal Information 

We will only use your personal information in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. We use cookies on Our Site; details of which can be found in our Cookie Policy. By placing an order, you consent to our use of your personal data for the purposes set out in our Privacy Policy. 

4. Age Restrictions 

If you are a Consumer, you may only purchase a Course from Our Site if you are at least 18 years old. 

If you are under 18 but at least 16 years old, a parent or guardian may purchase a Course on your behalf. In such cases, the parent or guardian must sign a Parental Consent Form prior to the start date of the Course. To request a Parental Consent Form, please email welcome@tunnel.engineering. 

If a Company purchases a Course on behalf of an employee aged 16–18, the Company must ensure that a Parental Consent Form is completed and signed by the employee’s parent or guardian prior to the start date of the Course. 

5. Our Right to Vary These Terms 

We reserve the right to update or change these Terms from time to time. Each time you order a Course from us, the version of the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms to reflect changes in relevant laws or regulatory requirements. If we revise these Terms in a way that affects your order, we will provide reasonable advance notice of the changes and explain how you may cancel the Contract if you do not agree with the changes. 

6. Purchasing a Course 

6.1 Order Process – Our shopping pages will guide you through the steps required to place an order with us. The order process allows you to check and correct any errors before submitting your order. 

6.2 Confirmation Email – After you place an order, you will receive an email acknowledging that we have received your order (the “confirmation email”). This does not mean that your order has been accepted. 

6.3 Acceptance Confirmation – We will confirm our acceptance of your order by sending you an order acceptance email. The Contract between us will only be formed when we send this Acceptance Confirmation. 

6.4 Unavailable Courses – If we are unable to supply you with a Course (for example, because it is full, no longer available, or due to a pricing error), we will inform you by email. If you have already paid, we will refund the full amount as soon as possible. 

6.5 Requirements for Virtual and Accredited Exam Courses – To participate, you must have: a working laptop, PC, or Mac; the latest version of Microsoft Teams; a working microphone, camera and speakers; and a suitable exam environment. You are responsible for ensuring that your equipment and environment meet these requirements. We are not liable for any failure to access or participate in the Course caused by your equipment, software, or internet connection. 

7. Courses, NVQs & eLearning 

CITB Site Safety Plus Courses 

7.1 Payment Terms – All Courses must be paid for as set out in the specific Course specification, using either the online payment facility on Our Site or via BACS transfer. Upon receipt of full payment, you will receive an Acceptance Confirmation. Joining instructions will be sent approximately 7 calendar days before classroom Courses and 3 calendar days before virtual/remote Courses. 

7.2 Course Materials – For Courses held at a physical venue, Hard Copy Resources will be provided on the first day, if applicable. For virtual/remote Courses, materials will be provided digitally (Digital Resources). 

7.3 General Course Rules – All Courses are subject to the General Course Rules. Failure to comply may make you ineligible for any certificate. Date transfers, name changes, and related fees apply as stated on Our Site and in your booking confirmation. 

7.4 Refunds and Cancellations – Consumer cooling‑off rights apply as set out in clause 9. Business customers must give at least 7 calendar days’ notice before the Course start date. If you fail to attend, no refund is due. 

7.5 Failing a Course and Re‑sits – If you fail a Course such that you are not entitled to a re‑sit, you must re‑attend the entire Course and re‑sit the exam, subject to payment of 75% + VAT of the original Course fee and any relevant exam re‑sit fee, if rebooked within 90 days. 

7.6 CITB Rules and Exams – CITB Courses are subject to CITB Rules. Pass mark thresholds are determined by CITB and are binding. If you fall within CITB’s allowable re‑sit range, you may re‑sit the exam without charge on the same day. Re‑sits on alternative dates must take place within 90 days (30 days for SEATS), subject to availability, and incur an additional examination fee. 

NVQs – Competence‑Based Qualifications 

7.7 NVQ Qualifications must be paid for in full as stated on the course page. Upon receipt of the full fee, we will register you and provide access to the Quals Direct eportfolio system and schedule assessor contact via Microsoft Teams (where applicable). 

Once access to Quals Direct has been provided, a nonrefundable administration and registration fee of 20% of the full course price will apply. 

The remaining 80% of the course fee may be refundable only where cancellation rights apply under clause 9 and you have not accessed Quals Direct and have not received any assessor support or assessment services. 

No certificate will be issued until the full course fee has been paid. For business/group bookings, certificates for all learners may be withheld if any part of the group invoice remains unpaid. 

7.8 Duration & Extension – You are expected to complete within 12 months of the NVQ Start Date. After 12 months, we may charge a £100 + VAT monthly extension fee until completion. 

7.9 Awarding Organisation Rules – NVQs are delivered in accordance with Awarding Organisation rules, including internal assessment, internal quality assurance (IQA), and external quality assurance (EQA). Failure to comply with portfolio, assessment, or evidence requirements may make you ineligible for certification. 

7.10 Transfers – Transfers to a different NVQ or pathway are subject to availability and a 20% non‑refundable rebooking fee. 

7.11 NVQ Refunds & Cancellations – Consumers have a 14 day cooling off right under clause 9, unless: 

  • you request early access to Quals Direct, or 

  • you begin your NVQ within the 14day coolingoff period, 

in which case the right to cancel is lost. 

If you cancel outside the coolingoff period and you have not accessed Quals Direct, a 20% administration fee will be deducted. 

If you have accessed Quals Direct, the 20% nonrefundable administration and registration fee applies. 

If you have received any assessor activity, including but not limited to: 

  • assessor onboarding, 

  • evidence review, 

  • support meetings, 

  • feedback, 

  • guidance, 

  • professional discussions, 

no refund of any part of the course fee will be issued. 

7.12 Withdrawal & Reinstatement – If you request withdrawal, we will confirm any outstanding fees and issue a withdrawal email. You may resume within 3 months without additional fees. After 4 months of no engagement, you may be permanently withdrawn. Reinstatement is discretionary and subject to payment of all arrears plus a £250 + VAT reinstatement fee. 

Tunnel Engineering eCourses (Digital Courses) – Additional Terms 

7.13 Access & Licence – Your purchase grants you personal, non‑transferable access to the eCourse and its digital materials for the duration stated on the course page. 

7.14 No Refunds After Access – If you access the digital course within the 14‑day cooling‑off period, you acknowledge you requested immediate supply and you lose the right to cancel. No refunds are available after access. 

7.15 Technical Requirements – You are responsible for having suitable hardware, software, and internet connectivity to access the eCourse. 

8. Technical Specifications and Digital Content 

8.1 Digital Licensing – All Digital Resources are licensed, not sold, to you for personal, non‑commercial use. You may not reproduce, distribute, or use for commercial purposes any materials from our Courses unless expressly permitted. 

8.2 Recording of Sessions – Sessions may be recorded for training and quality monitoring. To opt out, contact courses@tunnel.engineering during the cooling‑off period. Recordings will be used solely for internal training and quality monitoring and handled per our Privacy Policy. 

9. Cooling‑Off Rights – Consumers Only 

9.1 Legal Right to Cancel – Consumers have the right to cancel within 14 days of Acceptance Confirmation. During this period, you may notify us of your decision to cancel the Contract and receive a refund, subject to the limitations below. 

9.2 Limitation Due to Digital Content – If you download or access any Digital Resources or start a Course within the 14‑day period, you lose the right to cancel. For clarity, this includes access to NVQ online portals and self‑paced eCourses where you requested immediate access and acknowledged the loss of the cooling‑off right. 

9.3 Partial Performance – If a Course is fully performed during the 14‑day cancellation period, you will lose any right to a refund. If the Course is only partially performed, you will be liable to pay for the part of the Course received, unless you have accessed Digital Resources as described above. 

9.4 How to Cancel – To cancel, email courses@tunnel.engineering or call 01732 445780. Refunds will be issued using the same method you used to pay, within 14 Working Days after you inform us of your decision to cancel. 

9.5 For Courses scheduled to take place on a specific date (including all CITB Site Safety Plus Courses and any other fixeddate training), you acknowledge that if you choose a Course date that falls within the 14day coolingoff period, you will lose your right to cancel once the Course has begun. 

10. Access to Courses and Delivery of Certificates 

10.1 Access to Courses

Access arrangements vary depending on the type of Course: 

CITB Site Safety Plus Courses 

These Courses are delivered live via Microsoft Teams. Learners will receive joining instructions by email, including any required precourse materials. 

NVQ Qualifications 

NVQ qualifications are delivered using a combination of: 

Microsoft Teams for assessor meetings, reviews and professional discussions, and 

The Quals Direct eportfolio platform, which is used for uploading evidence, assessor feedback, and internal quality assurance. 
Learners will receive login details for Quals Direct following registration. 

Tunnel Engineering eLearning Courses (selfpaced) 

These Courses are delivered through our own online learning portal. Access is granted upon receipt of full payment. Access instructions will be sent by email. 

Unless stated otherwise, Course materials will be provided in digital format. Learners may request paper copies, subject to an additional fee to cover printing and postage. 

10.2 Delivery of Certificates 

CITB Courses 

CITB Site Safety Plus certificates are issued directly by CITB. 
Certificates are normally emailed to the learner once CITB processing is complete. Timescales may vary depending on CITB processing workloads and are outside our control. 

NVQ Qualifications 

Certificates for NVQ qualifications are issued by the Awarding Organisation following: 

  1. successful completion of all assessment requirements, 

  1. internal quality assurance (IQA), and 

  1. external quality assurance (EQA) conducted by the Awarding Organisation. 
    Certificate timescales depend on the Awarding Organisation’s EQA schedules and may vary. 

Tunnel Engineering eLearning Courses 

Certificates for eLearning Courses will be issued digitally, either by email or made available for download within the training portal, after successful completion of the Course requirements. 

Please note: Certificate processing times can extend up to 28 days and may be longer where Awarding Organisation or CITB verification checks are required, or where delays occur due to events outside our control. 

11. Prices and Payment 

11.1 Payment in Advance 

All Courses must be paid for in full and in advance as set out on Our Site. We are under no obligation to provide any Course until full payment has been received. 

11.2 Price Accuracy 

Prices will be as displayed on Our Site at the time you submit your order. If we discover a pricing error, we will contact you to confirm the correct price or cancel your booking and issue a full refund. 

11.3 VAT and Tax Treatment 

VAT treatment varies depending on the Course type: 

  • CITB Site Safety Plus Courses and NVQ Qualifications – Prices are shown exclusive of VAT. VAT will be added at the prevailing rate where applicable. 

  • Tunnel Engineering eLearning Courses – Prices are shown inclusive of any applicable taxes. The price listed on Our Site for these Courses is the total amount payable. 

11.4 Accepted Payment Methods 

You may pay for Courses using any of the following methods: 

  • Debit or credit card – processed securely via Stripe, our authorised card payment provider. 

  • PayPal – processed through the PayPal platform. 

  • Bank transfer (BACS) – details will be provided on your invoice or booking confirmation. 

12. Intellectual Property 

All content on Our Site and in our Courses is protected by intellectual property rights. You may retrieve and display content on a computer screen, store it electronically for personal use, and print one copy for personal, non‑commercial use, provided notices remain intact. You may not reproduce or distribute materials without permission. 

13. Our Liability – Consumer Customers 

We are responsible for foreseeable loss or damage caused by our breach or negligence. We supply Courses for domestic and private use only and are not liable for business losses. We do not exclude liability for death or personal injury caused by negligence, fraud, or your statutory rights under the Consumer Rights Act 2015 or the Consumer Protection Act 1987. 

14. Our Liability – Business Customers 

Courses are supplied for internal business use only. Subject to statutory protections, we are not liable for loss of profits, sales, business, data, opportunity, savings, goodwill, indirect or consequential loss, or salary/remuneration. Our total liability shall not exceed the price of the relevant Course. 

15. Events Outside Our Control 

If an Event Outside Our Control affects performance, we will notify you and our obligations will be suspended for the duration of the event. You may cancel a Contract affected by an Event Outside Our Control. 

16. Our Assurance to You 

We warrant the right to supply the Courses and will use reasonable skill and care. We may update Courses from time to time provided changes do not materially reduce content or functionality. 

17. Other Important Terms 

We may transfer our rights and obligations under a Contract. You may transfer your rights only with our written consent. No third party may enforce these Terms. Each paragraph operates separately; if any are unlawful, the remainder remain in force. Failure to enforce is not a waiver. Notices may be delivered by post or email and are deemed received as set out in your original Terms. If you are a consumer, these Terms are governed by English law with non‑exclusive jurisdiction of the courts of England and Wales. If you are a business, these Terms are governed by English law with exclusive jurisdiction of the courts of England and Wales. 

Last updated: 27 March 2026

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